IT Business Partner

ITQ

IT Business Partner

Invitation to quote
IT Business Partner

Our organisation has had significant growth over the last 5 years and we are now looking at our IT infrastructure to ensure we can work as smartly as possible. We currently have 280 permanent employees across 21 sites.  We are looking for an IT business partner who will provide strategic and operational leadership for all technology, data, and digital systems across the organisation. They will act as the primary relationship manager with the external IT provider, ensuring high-quality service delivery, strong governance, and value for money. The role will also oversee internal infrastructure—particularly across supported accommodation settings—ensure our systems are effective, support staff to use digital tools confidently (especially Microsoft 365), and maintain robust cybersecurity standards.

Download Application Here

Key Responsibilities

A. Strategic IT Leadership

  • Develop and maintain an organisational IT and digital strategy aligned to our needs.
  • Oversee the IT budget, procurement, value-for-money assessments, and lifecycle planning for hardware and software.
  • Provide advice and reporting to senior leadership regarding digital capability, risks, and future needs.  

B. Relationship Management with IT Provider

  • Act as the main point of contact for the external IT support provider.
  • Monitor and review service-level agreements (SLAs), performance, support tickets, and contract delivery.
  • Ensure escalations, incidents, and outages are effectively managed and communicated.
  • Work with the provider to plan upgrades, system changes, security improvements, and strategic developments.  

C. Infrastructure Management

  • Oversee WiFi infrastructure and connectivity across supported accommodation and office locations.
  • Ensure systems are resilient, secure, and suitable for staff, residents and organisational needs
  • Lead on hardware procurement, device lifecycle management, and asset tracking.
  • Attendance on sites to lead on new service set up, configuration of hardware and to assist with hardware fixes.

D. Data & Systems Oversight

  • Maintain oversight of core business systems (e.g. repairs & maintenance software, HR system, finance tools, case management).
  • Ensure systems are configured appropriately, updated, and supported.
  • Work with system owners to improve data quality, reporting capability, and process efficiency.
  • Support with integrations, permissions management, and compliance (e.g. GDPR). 

E. Staff Training & Digital Skills

  • Deliver or coordinate training for staff on Microsoft 365 tools (Teams, SharePoint, OneDrive, Outlook, and general digital skills).
  • Develop user guides, resources, and support materials.
  • Promote digital confidence and good practice across the organisation.   F. Cybersecurity & Risk Management
  • Lead the organisation’s cybersecurity approach, maintaining compliance with relevant standards (e.g. Cyber Essentials).
  • Ensure policies, procedures, and technical controls are in place and up to date.
  • Work with the IT provider to monitor security incidents, threats, and vulnerabilities.
  • Deliver training and awareness for staff on cyber safety and data protection.
  • Maintain incident response protocols and business continuity considerations.

Timeline

  • Quotes to be received by 17th April
  • Meetings with prospective providers w/c 20th April
  • Go live within 4 weeks of appointment.

Quotes

We are looking to trial this arrangement for a 12-month period. We would like quotes on the provision of up to 50 hours total support a month (which includes a minimum of 30 hours a month onsite).

Point of Contact

David Pugh – [email protected]

Download Application Here